Terms of Service

1. Who we are

This website, bwsd.biz, and the services offered through it are operated by Best Worldwide Software Development L.L.C (trading as “BW Software Development”, “we”, “us”, “our”), a company registered in the United Arab Emirates. Trade licence number: —. Registered address: Dubai, United Arab Emirates.

By accessing this website, submitting an enquiry, or purchasing a service, you agree to these Terms of Service. If you do not agree, please do not use the website or our services.

2. Our services

We provide software development and related professional services, including custom software, CRM systems, mobile applications, business-process automation, paid consultations, and associated support and maintenance. The specific scope, deliverables, timeline, and price of any project are defined in a separate written proposal, statement of work, or order confirmation agreed between you and us. Where a separate signed agreement conflicts with these Terms, the separate agreement governs that engagement.

3. Enquiries and consultations

Submitting the contact form or booking a paid consultation does not by itself create a binding agreement to deliver a project. It starts a conversation. A project engagement begins only when both parties have agreed its scope and price in writing.

A paid consultation entitles you to a defined block of our professional time and, where stated, a written summary or assessment. It does not include the delivery of software.

4. Fees and payment

Prices for services are quoted in United Arab Emirates Dirham (AED) unless stated otherwise. Online payments on this website are processed by our third-party payment provider, Mamo Pay; we do not receive or store your full card details. Your payment is also subject to the payment provider’s own terms.

For project engagements, invoicing and payment milestones are set out in the applicable proposal or statement of work. Unless agreed otherwise, invoices are payable within the period stated on the invoice.

5. Refunds

Refunds are governed by our Refund Policy, which forms part of these Terms.

6. Your responsibilities

When you work with us, you agree to:

• provide accurate information and the materials, access, and approvals we reasonably need to perform the work;
• respond to requests for feedback or sign-off within a reasonable time;
• ensure that any content, data, or materials you provide do not infringe the rights of others or breach applicable law;
• use our website and services only for lawful purposes.

7. Intellectual property

The content of this website — text, layout, graphics, and code — belongs to us or our licensors and is protected by law. You may not copy or reuse it beyond normal browsing without our permission.

Ownership of software and other deliverables we create for you is governed by the applicable proposal or statement of work. Our standard position is that, upon full payment, ownership of the custom deliverables transfers to you, while pre-existing tools, libraries, and know-how remain ours and are licensed to you as needed to use the deliverables.

8. Confidentiality

Each party will keep the other’s non-public information confidential and use it only to perform or receive the services, except where disclosure is required by law.

9. Warranties and disclaimers

We perform our services with reasonable skill and care. Except as expressly stated in a written agreement, the website and our services are provided “as is”, and we do not guarantee that the website will be uninterrupted or error-free. Any warranty period for project deliverables is as stated in the applicable statement of work.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential loss, or for loss of profit, revenue, data, or business, arising from your use of the website or our services. Our total liability arising out of or in connection with an engagement will not exceed the fees you paid us for that engagement. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

11. Third-party links and services

The website may reference or rely on third-party services (for example, our payment provider). We are not responsible for the content or practices of third parties, which are governed by their own terms.

12. Changes to these Terms

We may update these Terms from time to time. The version published on this page, with the “last updated” date shown above, is the version in force. Continued use of the website after a change means you accept the updated Terms.

13. Governing law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have jurisdiction over any dispute, without affecting any mandatory consumer rights you may have.