Refund Policy

1. Scope

This Refund Policy applies to payments made to Best Worldwide Software Development L.L.C (“BW Software Development”, “we”, “us”, “our”) through bwsd.biz. It forms part of our Terms of Service. All prices are in United Arab Emirates Dirham (AED), and payments are processed by our payment provider, Mamo Pay.

2. Consultations

A paid consultation reserves a block of our professional time.

• Before the consultation: if you cancel or reschedule at least 24 hours before the scheduled time, you may choose a full refund or a rescheduled session at no extra cost.
• Less than 24 hours’ notice or no-show: the fee is non-refundable, because the time was reserved for you. We may, at our discretion, offer to reschedule once.
• After the consultation has taken place: the fee is non-refundable, as the service has been delivered. If you believe the session was not delivered as described, contact us within 7 days and we will review it in good faith.

3. Project work and services

Custom development and other project services are delivered against a written proposal or statement of work, with agreed milestones. Because this work is bespoke and time is committed to it, the following applies unless your signed agreement says otherwise:

• Deposits and milestone payments cover work already performed and time reserved, and are non-refundable once that work has begun.
• If you cancel a project mid-way, you are charged for work completed and costs committed up to the cancellation date; any amount paid in excess of that is refunded to you.
• Amounts invoiced for completed and accepted milestones are non-refundable.

4. Duplicate or erroneous charges

If you were charged more than once for the same service, or an obvious billing error occurred, we will refund the incorrect amount in full once verified.

5. How to request a refund

Email general@bwsd.biz from the address used for the purchase, with your name, the date and amount of the payment, and the reason for the request. We aim to acknowledge refund requests within 2 business days.

6. How refunds are issued

Approved refunds are returned to the original payment method through our payment provider. Once we issue a refund, it typically appears on your statement within 5–10 business days, depending on your bank or card issuer. We do not charge a fee for issuing a refund.

7. Contact us first

If you are not satisfied with a service, please contact us before disputing a charge with your bank. Most issues are resolved quickly and directly.